Last updated: July 25, 2024

1. Order Cancellation

For customers, you may cancel your order within a short time frame after placing it, typically before the vendor has accepted the order or started preparing it. You can do this through the DropiFly application.

Once a vendor has accepted the order, cancellation is at the discretion of the vendor and may not be possible. If you need to cancel after this point, please contact customer support immediately.

2. Refunds

Refunds will be processed in the following situations:

• If your order is successfully cancelled before vendor acceptance.
• If the vendor cancels your order after acceptance (e.g., due to item unavailability).
• If you receive an incorrect order, damaged items, or poor quality products. You must report this to our customer support within 2 hours of delivery, providing details and photographic evidence.

Refunds will not be provided for issues such as a change of mind after the order has been prepared or delivered, or if incorrect delivery information was provided by the user.

3. Refund Timeline

Once a refund is approved, the amount will be credited back to your original method of payment. Please allow for the following timelines:

• Digital Wallets / UPI: 24-48 hours
• Credit/Debit Cards & Net Banking: 5-7 business days

This timeline is an estimate and may vary depending on your bank's processing times.

4. For Vendors & Partners

Payments to vendors and delivery partners are processed on a schedule outlined in your partner agreement. Payouts are not subject to refund. Any disputes regarding payouts should be directed to our partner support team.

5. Contact Us

For any questions regarding cancellations or refunds, please contact our support team:

Email: dropifly.business@gmail.com

Phone: +91 7373047323